MS Exchange/365 is our most common business email interfaced system.  It changes its functionality from time to time for many reasons. 

Track record

Over the last 21 years developing Exchange Vault and MessageStore, we have had to make many changes across hundreds of clients with a huge variation (perhaps more than 20 different types) of MS Exchange/MS365 versions. AXLR8 have upgraded our own internal MS Exchange system 4 times over that period if you include the present move to MS365 from on prem!

There are some changes to the way Exchange allows journaling and working with third parties. These have often required substantial reprogramming. Now AXLR8 have acquired some experience.  We also have a variety of mechanisms for linking email systems – especially MS Exchange and derivative systems, at our disposal.  Nevertheless, we are never over confident.  About ten years ago we had a change that really challenged us.  Thankfully, we overcame that one.

Sometimes a single client mentions a problem or change. We have often been tempted to drop them as it may be many times their lifetime value to us to fix it.  However, if experience is our guide, we will find that problem elsewhere.  So far, with the varieties of implementation out there we have discovered no sites where we cannot enhance the link to MessageStore to accommodate the enhancements and changes at our clients.

What happens when a change is required?

We need to talk to one of your specialist MS Exchange/ 365 email managers in order see what options they would like to offer and then test the agreed journaling methods.  Our support consultant can then scope what needs to be done and schedule any specialist programming if required. 

AXLR8 have implemented several such changes over the period of the contract.  All upgrades and enhancements we have provided have been due to changes at the Aberdeenshire Council systems.  This has often taken many hours of specialist work and we have not charged Aberdeenshire Council anything extra.  I suppose, one day, Microsoft will do some change that we cannot accommodate but a 20 year track record with a stable expert team over that period is pretty good.